ALTHÉA BIEN ÊTRE
RETURNS AND CLAIMS
B2B Returns Policy
Version dated 30 July 2026
Terms applicable to returns of goods between business customers.
CONTENTS
ARTICLE 01
Purpose
This policy supplements the B2B Terms and Conditions of Sale and sets out the rules governing product returns.
ARTICLE 02
No Right of Withdrawal
Business-to-business sales do not benefit from the statutory consumer withdrawal right.
ARTICLE 03
Authorised Returns
No return may be made without prior written approval from SAS ALTHEA and a return authorisation number.
ARTICLE 04
Accepted Products
Only unused products in their original packaging, complete and in perfect condition, may be accepted unless the goods are defective or non-conforming.
ARTICLE 05
Excluded Products
Opened, customised, perishable or made-to-order products are not returnable unless required by law.
ARTICLE 06
Transport
Returned goods travel at the customer's risk until received by SAS ALTHEA unless the return results from SAS ALTHEA's error.
ARTICLE 07
Claims
Claims must include the order number, photographs and a precise description of the issue.
ARTICLE 08
Replacement or Credit
After inspection, SAS ALTHEA may replace the goods, issue a credit note or refund where justified.
SAS ALTHEA · 65 rue Gustave Eiffel · 24700 Montpon-Ménestérol