The data controller is SAS ALTHEA, a French simplified joint-stock company with share capital of €100, whose registered office is at 65 rue Gustave Eiffel, 24700 Montpon-Ménestérol, France.

SIREN: 105 590 459
SIRET: 105 590 459 00019
VAT number: FR41 105590459
Email: commandes@althea-bien-etre.fr
Telephone: +33 (0)6 03 00 35 74

ARTICLE 02

Data Collected

Depending on how you use the Website, SAS ALTHEA may process your name, job title, business contact details, company information, account data, orders, invoices, payments, deliveries, returns, customer-service communications, communication preferences and certain technical data required for Website operation and security.

ARTICLE 03

Purposes and Legal Bases

Data is processed to manage business accounts, quotations, orders, payments, deliveries, returns, invoicing, accounting, legal obligations, Website security, fraud prevention, service improvement and B2B marketing. Depending on the situation, the legal basis is contract performance, pre-contractual steps, legal obligation, legitimate interests or consent.

ARTICLE 04

Mandatory Information

Information marked as mandatory is required to create an account, process an order, issue an invoice or arrange delivery. Without it, the request or order may not be processed.

ARTICLE 05

Data Recipients

Data is available only to authorised SAS ALTHEA personnel and, within the limits of their duties, to service providers and partners such as the hosting provider, IT providers, payment provider, banks, carriers, accounting providers, advisers and legally authorised authorities.

ARTICLE 06

Transfers Outside the European Economic Area

Some technical providers may process data outside the European Economic Area. Where such a transfer occurs, SAS ALTHEA seeks to ensure that it relies on a recognised mechanism such as an adequacy decision, standard contractual clauses or another appropriate safeguard.

ARTICLE 07

Retention Periods

Data is retained for a period proportionate to its purpose. Customer-relationship data is kept during the commercial relationship and then archived for applicable legal periods. Invoices and accounting records are retained for ten years. Prospect data is generally kept for up to three years after the last active contact, unless the person objects.

ARTICLE 08

Business Marketing

SAS ALTHEA may send professionals commercial information related to their activity or role. Each communication provides an easy and free way to object. Where consent is required, no marketing communication is sent without prior agreement.

ARTICLE 09

Your Rights

Subject to applicable conditions, you have rights of access, rectification, erasure, restriction, portability where applicable, objection, particularly to direct marketing, and the right to withdraw consent at any time.

ARTICLE 10

Exercising Your Rights

You may exercise your rights by email at commandes@althea-bien-etre.fr or by post to SAS ALTHEA, 65 rue Gustave Eiffel, 24700 Montpon-Ménestérol, France. Identity evidence may be requested only where there is reasonable doubt about the requester’s identity.

ARTICLE 11

Complaint to the CNIL

If, after contacting us, you believe that your rights have not been respected, you may lodge a complaint with the French data protection authority, the CNIL.

ARTICLE 12

Security

SAS ALTHEA applies appropriate technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure. Users should protect their credentials and report any anomaly.

ARTICLE 13

Cookies

Information about cookies, trackers, their purposes and consent management appears in the Website Cookie Policy.

ARTICLE 14

Policy Updates

This policy may be updated to reflect legal, regulatory, technical or functional changes. The applicable version is the one published on the Website on the date of consultation.

SAS ALTHEA · 65 rue Gustave Eiffel · 24700 Montpon-Ménestérol, France · SIREN 105 590 459 · VAT FR41 105590459